Eileen’s passion is to provide a safe and confidential environment for students to discuss financial concerns. She works collaboratively with a large number of departments and offices across campus to strategically support students. She advises faculty, staff, and students on financial matters related to emergencies, unforeseen circumstances, and day-to-day challenges. She also manages and audits scholarships and fellowships awarded to undergraduate and graduate students within the School of Education.
Eileen believes that accurate records combined with data-based decision making enhances scholarship awarding practices and leverages university resources to their fullest. Prior to working in the School of Education, Eileen worked for the University of Michigan’s Office of Financial Aid’s Fiscal Management Unit. During her tenure there, she educated members at state and Midwest financial aid conferences on athletic aid and NCAA financial aid awarding requirements.
Before working in the Office of Financial Aid, Eileen worked as an Analyst for Washtenaw Community College’s Accounts Receivable/Collections Unit. She worked closely with third-party payers to reduce the college’s receivables while building relationships with tuition assistance personnel for companies such as Ford Motor Company and General Motors, to name a few. Eileen also worked as the Credit and Collections Manager for Jacobson’s, a small upscale regional retailer once located in Jackson, Michigan. It was there that she learned that customer service is one of the top factors that impacts how shoppers perceive a brand.
Eileen holds a master’s degree in Higher Education from the Center for the Study of Higher and Postsecondary Education at the University of Michigan. Among her many contributions to the University, she served as an eleven-year member of the University’s Faculty and Staff Emergency Hardship Committee.